Effective Date: May 26, 2024
Contact Email: keshavjha795@gmail.com
Phone / WhatsApp: +91-7294087704
At CoverCarts, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you interact with our website, we collect the following personal information:
a) Device Information
- Browser type, IP address, time zone
- Pages viewed, referring websites, interaction with the site
Purpose: To optimize website performance and user experience.
b) Order Information
- Name, billing and shipping address, contact number, email
- Payment method details (we do not store credit/debit card numbers)
Purpose: To process your orders, send confirmation updates, and prevent fraudulent activity.
c) Customer Support
- Any information you provide during your interaction with our support team
Purpose: To resolve your queries and improve customer service.
2. How We Use Your Information
We use your personal data to:
- Process your orders and payments
- Ship your products and provide tracking
- Communicate via email, SMS, or WhatsApp about your order or promotions
- Improve our website and marketing efforts
We may send promotional offers via SMS, WhatsApp, or email unless you opt out.
3. Sharing Your Information
We only share your data with third-party service providers necessary to fulfill your orders (e.g., courier, payment gateways). Your data is never sold.
Examples of services we use:
- Courier Partners – to deliver your order
- Payment Gateways – for secure payment processing
- Analytics Tools – to understand website usage (like Google Analytics)
4. Cookies
We use cookies to:
- Remember your preferences
- Improve browsing experience
- Analyze site traffic
You can manage cookies through your browser settings. Disabling cookies may impact website functionality.
5. Data Retention
We retain your order information in our system unless you request deletion. You can request data removal anytime by contacting us at keshavjha795@gmail.com.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt-out of marketing communications
To exercise any of these rights, contact us via email or WhatsApp.
7. Security
We follow industry-standard practices to protect your information. However, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or business practices. The latest version will always be available on our website.
9. Contact Us
For any questions, feedback, or privacy concerns, feel free to contact us:
📧 Email: keshavjha795@gmail.com
📱 Call/WhatsApp: +91-7294087704